TERMS OF BUSINESS
Please read through these terms and conditions carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.
MEASUREMENTS FOR MADE TO MEASURE/ BESPOKE ITEMS
All curtain and blind make up measurements given by you; the customer are your responsibility. Greenfield Stitchery will not be liable for handmade items made to incorrect measurements. If unsure, please seek advice from a professional. Get in touch if you would like advice on how to measure a window/door for curtains and blinds or visit the measuring guide page.
DELIVERY
Postage will be via Royal Mail, Parcelforce Worldwide or DPD. Please contact me for international orders as postage costs vary. International orders will be sent by ‘tracked’ or ‘tracked and signed for’.
RETURNS
Returns are accepted for shop products and must be returned in their original condition for a full refund within 14 days. Please keep your proof of postage receipt as refunds will not be given if a parcel does not arrive at my address. Returns are not accepted for bespoke (made to order) orders unless the order arrives damaged. Please notify me of any damages within 72 hours of arrival.
COLOUR REPRESENTATION
I cannot guarantee that colours seen via a computer or other electronic device will look the same in real life. It is always best to request a sample of the fabric prior to ordering to make sure.
INTERNATIONAL CUSTOMERS
The quote or invoice price charged to overseas customers will be subject to the exchange rate applied by the customer’s bank or payment card company at the time of payment.
Customers outside the United Kingdom may also be liable for any import duty, quotas, permits, product restrictions and other local requirements. It is recommended that you check the latest regulations for your area prior to placing an order.
CONTRACT
When buying through the website the contract entered in to is legally binding, once we have dispatched the order. We reserve the right to cancel any orders before they are dispatched. In these cases, we will inform you as soon as we can, advise the reason and issue a full refund. The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order.
COMPANY INFORMATION
Greenfield Stitchery Limited is a company registered in Scotland. Registration number: SC646660. Registered Office: Greenfield Stitchery, Greenfield, Bogsbank Road, West Linton, EH46 7EN.
